Pros: Webex is a full-featured telephone solution that works well with new or existing Cisco VoIP systems. However, the most affordable Webex plan including all these features starts at $25 per month per user, which can be a bit pricey for a small or medium-sized business on a budget. Plus, Webex video and voice meetings include some exciting new features, like hand gesture recognition, voice commands and keywords, and streaming to Youtube or Facebook Live. Webex works with all Cisco IP phones, so with the purchase of some additional hardware, you can essentially use Webex to replace your entire business phone system. While it does offer a free plan with some basic web conference functionality, the paid plans include enterprise-grade Voice over Internet Protocol (VoIP) phone features, like local and long-distance calling, visual voicemail, and user extensions. Webex is a videoconferencing and team collaboration platform from Cisco. When you add the cost of a Teams phone plan, the overall price per user is comparable to that of an equivalent Webex plan. In addition, if you want to host video-only broadcasts like Webinars, upper-tier Teams plans include this functionality for up to 10,000 viewers.Ĭons: By default, none of the Teams plans include telephony functionality, which means you’re limited to voice calls between Teams clients. The standalone app ranges from free to $4 per month per user, while the more expensive Teams plans ($6-$12.50 per month per user) also include Microsoft 365 apps like Word, Outlook, and PowerPoint, which might save you additional money on licensing costs. Pros: Microsoft Teams is the more affordable option, as long as you don’t need voice capabilities beyond Teams-to-Teams calling. However, unless you purchase an additional Teams Phone plan, you’re limited to voice calls with other Teams users (or guests), which means you can’t call outside phone numbers from Teams, or have participants dial-in to Teams meetings from their phones. Microsoft Teams’ biggest strength is that it integrates by default with your other Microsoft Office applications, so you can easily schedule Teams meetings from your Outlook calendar, sync your contacts, and share files from OneDrive, for example. It’s available either as a standalone application or as part of the larger Microsoft 365 suite. Teams is Microsoft’s platform for business collaboration and communication. Webex to help you choose the right platform for your business. Microsoft Teams and Cisco Webex offer two popular business collaboration solutions that address this challenge, but each comes with different features, capabilities, and pricing models. While collaboration is usually the key to the success in any business, the rise in hybrid and fully remote working environments has made it more challenging for internal teams to stay connected.
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